Within five years, one-third of members will be going online to research, compare, and find vehicles. CUs should:
* Educate members on how to use online auto-buying services.
* Encourage members to use CU financing.
* Offer a short & quick online auto-loan application and approval process.
* Consider offering an auto-buying service for members' convenience.
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Get more insights from the new 2002/2003 CU Environmental Scan.
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Copyright Credit Union National Association, Inc. May 2002
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